Customer Service Follow-Up….
Your Key to Success
Effective customer satisfaction follow-up is the “key” to converting people into “your customers.” Fleetwood & Associates, Inc. is YOUR link to each and every customer.
Since 1994 Fleetwood & Associates, Inc. has served as the professional link in showing customers your appreciation for their business.
How does your customer service program rate…..
- Do you and/or your staff establish rapport with each customer?
- Do you know how each customer perceives your business?
- Do you know how each customer was treated while in your business?
How does your customer communication rate…..
- Is each customer thanked appropriately for his/her business?
- Do you know whether or not your staff treats each customer with the respect he/she deserves?
- Do you have a follow-up system to verify that each customer is pleased with the product/service received?
Call Fleetwood & Associates, Inc. today to see how we can fill a niche in your customer service program.