Sales Department Reports:
Fleetwood & Associates, Inc. provides weekly reports of our findings. Reports include: A summary sheet reporting percentages on questions asked and an overview of all results. Log sheets with all customer comments providing detailed information on their experience. Month End reports include a compilation of the entire month results. Also, a detailed Trend Analysis Report listing all the concerns for the current month, the past 3 months and the past 12 months to make sure you’re heading in the right direction.
Service Department Reports:
Weekly reports on our findings include: A summary page with an overview of each advisor’s results compared to one another and the entire department. A detailed Trend Analysis Report listing all the concerns during the current week, month to date, and the past three months. Log sheets with all customer comments providing detailed information on their experience.
Customer Concern/Issue Notification Sheet:
Each dealership designates how they would like to receive Customer Concerns/Issues. We will e-mail/fax the concern each morning for the previous day’s calls, often before the person receiving the concerns gets to the office. For those who wish to see the concern as we hear it we will e-mail/fax as the call is completed.